Parrot Warranty Information

Parrot Warranty Information

Need service on your Parrot Anafi USA or Anafi UKR? Drone Nerds partners with Parrot as their authorized U.S. service center, to handle warranty and repair claims. Gather the details and flight logs below, then open a ticket - having everything ready up front is the fastest way to get your aircraft back in the air.

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Questions? We're here to help.

786-708-7807 · parrot@dronenerds.com

Monday–Friday, 9:30 AM–5:30 PM ET

A What you'll need

Have this information about the pilot and aircraft on hand before you open a ticket:

  • Pilot first & last name
  • Phone number
  • email address
  • Aircraft type
  • Aircraft serial number
  • Ground control station serial number
  • Aircraft firmware version
  • Ground control station firmware version
  • FreeFlight version
  • Date & time of the incident (or when the fault was noticed)
  • Detailed description (attach files up to 20 MB total)
  • FDR flight logs (see the guide below)
  • Pickup address
  • Return address

B Pull your logs — pick your model

Both the aircraft and the controller store flight data. Follow the guide that matches your drone, zip up the files, and upload them using the links inside. Then open your ticket above.

Anafi USA Series

Aircraft logs (MicroSD)

  1. Fly the drone with a MicroSD card inserted — it writes a folder named FDR containing large .bin files.
  2. Compress the .bin files into a single .zip.
  3. Name the zip FDR_SN, where SN is the aircraft serial number.
  4. Upload it to the Dropbox request link. If that won't load, use the backup upload form.

Controller logs

SkyController USA / 3 / 4 — via USB drive

  1. Format a standard USB drive to FAT32.
  2. Create a folder on the drive named for your controller:
    • SkyController USA → mppua_log
    • SkyController 3 → mpp3_log
    • SkyController 4 → mpp4_log
  3. Plug the drive into the controller (SkyController 4: use the USB-C charge connector).
  4. The LED turns red for a few seconds. When it returns to its normal pattern, unplug the drive.
  5. Logs are written to a folder named after the device serial number.
  6. Zip that folder and upload it to the Dropbox link (or the backup form), then let us know.

SkyController UKR — via Ethernet

  1. Boot the controller and connect it to your computer's Ethernet (RJ45) port. No Ethernet port? Use an RJ45-to-USB adapter on a USB-A port.
  2. In a browser, go to http://192.168.53.1/ or http://192.168.54.1/ (depends on firmware).
  3. Open the FDR tab and download every available file.
  4. Zip them and upload to the Dropbox link or backup form.
Anafi UKR Series

Aircraft logs (stored internally)

The Anafi UKR keeps logs on the drone itself in a folder named log.

  1. On your desktop, create a folder named with the drone's serial number.
  2. Power on the drone and connect it to your PC using the USB-C port underneath the body.
  3. The computer sees the drone as a removable drive.
  4. Open the log folder, select all files, and copy them.
  5. Paste them into the serial-number folder you created.
  6. Compress that folder into a .zip.
  7. Upload it to the Dropbox request link. If it won't load, use the backup upload form.

Controller logs (SkyController UKR)

  1. Boot the controller and connect it to your computer's Ethernet (RJ45) port. No Ethernet port? Use an RJ45-to-USB adapter on a USB-A port.
  2. In a browser, go to http://192.168.53.1/ or http://192.168.54.1/ (depends on firmware).
  3. Open the FDR tab and download every available file.
  4. Zip them and upload to the Dropbox link or backup form, then notify us.

C Open your ticket

Once your info and logs are ready, open a ticket any time. Create a portal account to track status updates.

Start warranty ticket Call 786-708-7807